Ismail Bouchareb

Refund and Returns Policy

This Refund and Returns Policy applies to all services provided by Ismail Bouchareb – Remote IT Services, including but not limited to remote software installation, system configuration, optimization, security setup, troubleshooting, business software setup, and backup or cloud configuration.

All services offered are digital and remote-only. No physical goods are shipped, and no on-site visits are provided.

By purchasing a service, the client agrees to the terms outlined in this policy.

Nature of Services

All services are delivered remotely through secure connection tools (such as AnyDesk, TeamViewer, or equivalent).
Because these services involve time, expertise, and direct technical work, they are considered non-returnable digital services once work has begun.

Eligibility for Refunds

Refunds may be granted under the following conditions:

  • The service was not delivered due to a fault on our side
  • A technical issue prevented the service from being started, and no work was performed
  • The service cannot be completed due to compatibility issues that were not disclosed prior to purchase
  • Duplicate payment was made for the same service

Each refund request is reviewed individually.

Non-Refundable Situations

Refunds will not be issued in the following cases:

  • The service was successfully delivered and completed
  • The client changes their mind after the service has started
  • The issue is caused by third-party software, hardware failure, unsupported systems, or client-side restrictions
  • The client fails to provide access, credentials, or required information necessary to complete the service
  • The service outcome does not meet subjective expectations when the service was delivered as described

Partial Refunds

In some cases, a partial refund may be issued if:

  • Only part of the agreed service could be completed
  • The service was interrupted due to unforeseen technical limitations

The amount refunded will correspond to the portion of the service not delivered.

Refund Request Process

To request a refund, the client must contact support within 7 days of the service purchase or scheduled delivery date.

Refund requests must include:

  • Full name
  • Email address used for purchase
  • Service name
  • Clear explanation of the issue

All requests are reviewed within 3–5 business days.

Refund Method

Approved refunds are issued using the original payment method used during purchase.
Processing times may vary depending on the payment provider.

Service Guarantees

We are committed to:

  • Delivering services professionally and securely
  • Completing the service as described
  • Providing support until the agreed task is completed or clearly determined to be unachievable

If a service cannot be completed due to technical reasons beyond control, a fair solution — including a refund or alternative — will be offered.

Contact Information

For any questions regarding this Refund and Returns Policy, please contact:

Ismail Bouchareb
Remote IT Services
📧 Contact via the website contact form